Privacy Policy

We collect only the information needed to deliver English learning services, support your account, improve course outcomes, and keep our systems secure. We do not sell personal data.

This policy covers information collected through our website, enrollment forms, contact forms, and essential technical operations such as security logging. Where local laws require consent (for example, for analytics cookies), we provide a cookie banner and preference controls.

The exact data depends on how you interact with us. Typical categories include:

• Account details: name, email address, password (stored securely as a hash where applicable), and language preferences.
• Course and progress data (optional): placement results, lesson completion, feedback notes, and learning milestones to personalize your study plan.
• Communications: messages sent via contact forms or email, support requests, and consent records.
• Payment-adjacent metadata (if applicable): transaction status and receipt references. We do not aim to store full payment card details on our servers.
• Technical logs for security: IP address, user agent, timestamps, error logs, and rate-limiting signals to prevent abuse.

If you choose not to provide optional progress information, you can still use many parts of our site, though personalization may be limited.

We use personal data for the following purposes:

• Provide and maintain the service, including account access and course delivery.
• Personalize learning recommendations based on your preferences and (optional) progress signals.
• Communicate with you about lessons, updates, and support inquiries.
• Improve performance, usability, and content quality through aggregated insights.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms.

We strive to minimize data and keep it relevant to the educational purpose of the platform.

Cookies are small text files stored in your browser. We use:

• Essential cookies: required for basic functionality such as saving your cookie preference, session integrity, and security protections.
• Preferences cookies: remember choices like theme settings (when enabled).
• Analytics cookies (optional): help us understand site usage patterns to improve content and user experience.

You can opt in/out of non-essential cookies via the cookie banner. You can also control cookies through your browser settings, but disabling essential cookies may affect site functionality.

Depending on your location, we rely on one or more of the following legal bases:

• Contractual necessity: to provide lessons, manage accounts, and deliver requested services.
• Legitimate interests: to improve learning quality, prevent abuse, and maintain security (balanced against your rights).
• Consent: for optional cookies/analytics and certain communications where required.
• Legal obligations: to meet regulatory requirements and respond to lawful requests.

We retain personal data only as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type:

• Account data: typically retained while your account remains active and for a limited period afterward to handle support and compliance needs.
• Progress and learning history: retained to support continuity of learning, unless you request deletion where permitted.
• Security logs: retained for a shorter, security-appropriate period to detect abuse and investigate incidents.

You can request deletion as described in the “Your rights” section.

We may share data with trusted service providers that help us operate the website (for example, hosting, email delivery, and analytics when enabled). These providers are expected to protect data and process it only under our instructions.

We may also disclose information if required to comply with applicable law, respond to lawful requests, protect our rights and safety, or prevent fraud and abuse.

We do not sell personal data.

We apply industry-standard safeguards designed to protect confidentiality, integrity, and availability of personal data. Measures can include access controls, encryption in transit, monitoring, and least-privilege principles.

No method of transmission or storage is 100% secure. If you suspect unauthorized access or account compromise, contact us immediately at [email protected].

Depending on your jurisdiction, you may have rights such as:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of personal data (subject to legal exceptions).
• Objection to certain processing or restriction of processing.
• Data portability where applicable.
• Withdrawal of consent for optional processing (for example, analytics cookies) at any time.

To exercise your rights, email [email protected]. We may ask for verification to protect your account.

Our services are designed for general audiences and adult learners. If we learn that we have collected personal data from a child without appropriate consent where required, we will take steps to delete the information.

If you believe a child has provided personal data to us, contact [email protected].

If data is processed outside your country, we take steps designed to ensure appropriate safeguards, consistent with this policy and applicable law. This may include contractual protections and security measures.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will revise the “Effective date” at the top of the page. For significant changes, we may provide additional notice where appropriate.

Questions, requests, or complaints:

• Email: [email protected]
• Phone: +1 (558) 637-2914